June 17, 2021 4:10PM CEST June 17, 2021 2:10PM UTC
[Investigating] We started to receive lots of Ticket regarding delay in transactional and email sending around 17th June 11:00 PM UTC ( 1:00 AM CEST).
We started to investigate our services at our end. We found that issue was limited to small group of clients and had started around 17th June 2:10 PM UTC (4:10 PM CEST).
June 18, 2021 2:30AM CEST June 18, 2021 12:30AM UTC
[Resolved] We were able to restore sending for the affected clients at 18th June 12:30 AM UTC(2:30 AM CEST).
We will add extra monitoring for our sending services to avoid such delays in future.