All Systems Operational

Updated a few seconds ago

Web Apps

Operational

API

Operational

SMTP

Operational

Outbound Emails Delivery

Operational

Outbound SMS Delivery

Operational

Marketing email campaigns

Operational

Redirection Links

Operational

Inbound Events Tracking

Operational

Outbound Webhooks Processing

Operational

Account & Billing

Operational

Marketing automation

Operational

Landing pages

Operational

Inbox

Operational

CRM

Operational

Contact Import Service

Operational

WebEngage

Operational

Facebook Ads

Operational

Frontends

Operational

Integrations

Operational

WhatsApp Campaigns

Operational

Conversations

Operational

Meetings

Operational

E-commerce

Operational

Contact Detail Page

Operational

Loyalty

Operational

WhatsApp Transactional

Operational

Scheduled Maintenance

Upgrade on Brevo API internal network backendPlanned Maintenance

Schedule

April 1, 2025 4:00AM - 5:00AM UTC

Components

API

Locations

Global

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on our internal backend services infrastructure to improve performance and stability. During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.
Upgrade on Brevo API internal network backendPlanned Maintenance

Schedule

April 2, 2025 4:00AM - 5:00AM UTC

Components

API

Locations

Global

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on our internal backend services infrastructure to improve performance and stability. During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.
Upgrade on Brevo API internal network backendPlanned Maintenance

Schedule

April 3, 2025 4:00AM - 5:00AM UTC

Components

API

Locations

Global

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on our internal backend services infrastructure to improve performance and stability. During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.

History (Last 5 days)

Delay in Transactional EmailsDegraded Performance

Incident Status

Degraded Performance


Components

Outbound Emails Delivery


Locations

Global



March 28, 2025 2:12PM UTC
[Resolved] All impacted emails have been processed, and new emails are being sent seamlessly without any delay. We sincerely apologise for any disruption this may have caused.

March 28, 2025 1:47PM UTC
[Identified] The email processing has been initiated successfully. However, we are still anticipating a delay of around 30 minutes in delivering the emails. We apologise for any disruption this may have caused.

March 28, 2025 1:37PM UTC
[Investigating] We are currently experiencing a latency of up to 30 minutes with transactional emails. Our teams are actively working to identify and mitigate the impact. We apologise for the inconvenience caused.
Contact History not availableDegraded Performance

Incident Status

Degraded Performance


Components

Contact Detail Page


Locations

Global



March 28, 2025 1:22PM UTC
[Resolved] We have identified the issue on our side and have successfully resolved it. We apologise for the inconvenience caused.

March 28, 2025 12:58PM UTC
[Investigating] Contact history is not available for a few contacts who are being created or updated from the Brevo's user interface. Our teams are actively working to mitigate the impact and we will share more information in the subsequent updates.
Delay in Automation WorkflowsDegraded Performance

Incident Status

Degraded Performance


Components

Marketing automation


Locations

Global



March 27, 2025 7:13PM UTC
[Resolved] The automation workflow is now processing events as expected. The issue has been mitigated, and operations have returned to normal. We apologise for any inconvenience caused.

March 27, 2025 5:41PM UTC
[Monitoring] We have identified the issue, and the events are now being processed progressively through the workflow. Although there will be a delay of about an hour, we are closely monitoring it. We will provide further updates once the events have been fully processed.

March 27, 2025 5:30PM UTC
[Investigating] We are currently experiencing degraded performance in processing tracking events, leading to delays in workflow execution. The delay may last up to an hour, and our teams are actively working to mitigate the impact. We apologise for the inconvenience caused.
Users may have issues with accessing the ConversationsService Disruption

Incident Status

Service Disruption


Components

Conversations


Locations

Global



March 27, 2025 10:56AM UTC
[Resolved] The conversation application is now available for clients to use again. We sincerely apologise for any disruption this may have caused.

March 27, 2025 10:41AM UTC
[Investigating] We're aware of an on-going issue with our services. The impact and the scope are still under investigation. We apologize for the inconvenience.
Delay in workflow execution for Page eventsDegraded Performance

Incident Status

Degraded Performance


Components

Marketing automation


Locations

Global



March 27, 2025 12:56AM UTC
[Resolved] All impacted workflows triggered by page events have been processed. There should be no more delays. We apologise for the inconvenience caused.

March 27, 2025 12:46AM UTC
[Monitoring] The impacted workflows have started consuming data effectively. We are now monitoring the process to ensure it is happening seamlessly.

March 27, 2025 12:33AM UTC
[Investigating] We are currently experiencing issues with Classic Automation, where workflow trigger is based on page events. As a result, there will be a delay in workflow execution for upto 2 hours. Team have been engaged to mitigate the impact and will share more information in the upcoming updates. We regret the inconvenience and are working to resolve the issue promptly.