All Systems Operational

Updated a few seconds ago

Web Apps

Operational

API

Operational

SMTP

Operational

Outbound Emails Delivery

Operational

Outbound SMS Delivery

Operational

Marketing email campaigns

Operational

Redirection Links

Operational

Inbound Events Tracking

Operational

Outbound Webhooks Processing

Operational

Account & Billing

Operational

Marketing automation

Operational

Landing pages

Operational

Inbox

Operational

CRM

Operational

Contact Import Service

Operational

WebEngage

Operational

Facebook Ads

Operational

Frontends

Operational

Integrations

Operational

WhatsApp Campaigns

Operational

Conversations

Operational

Meetings

Operational

Scheduled Maintenance

Upgrade on internal network servicesPlanned Maintenance

Schedule

April 22, 2024 2:30AM - 3:30AM UTC

Components

Outbound Emails Delivery, Marketing email campaigns, Redirection Links, Outbound Webhooks Processing

Locations

Global

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on internal network services for Outbound Emails Delivery, Marketing email campaigns, Redirection Links and Outbound Webhooks Processing components to improve performance and stability, as well as applying necessary upgrades to enhance overall system functionality. During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.

History (Last 5 days)

Upgrade on internal network services for Outbound Emails Delivery component Planned Maintenance

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on internal network services for Outbound Emails Delivery component to improve performance and stability, as well as applying necessary upgrades to enhance overall system functionality. During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.


Components

Outbound Emails Delivery


Locations

Global


Schedule

April 18, 2024 2:30AM - April 18, 2024 3:30AM UTC


April 18, 2024 3:30AM UTC
[Update] Scheduled maintenance is complete.

April 18, 2024 2:30AM UTC
[Update] Scheduled maintenance is starting.
Increase in error on platformDegraded Performance

Incident Status

Degraded Performance


Components

Web Apps, API, SMTP, Outbound Emails Delivery, Outbound SMS Delivery, Marketing email campaigns, Redirection Links, Inbound Events Tracking, Outbound Webhooks Processing, Account & Billing, Marketing automation, Landing pages, Inbox, CRM, Contact Import Service, WebEngage, Facebook Ads, Frontends, Integrations, WhatsApp Campaigns, Conversations, Meetings


Locations

Global



April 17, 2024 7:24AM UTC
[Resolved] We noticed a surge in errors across all applications on our platform, starting at 06:45 am UTC today. The problem stemmed from a faulty component on our end. We resolved the issue at 7:14 am UTC, and errors should no longer occur.

April 17, 2024 7:17AM UTC
[Monitoring] We've pinpointed the faulty component and implemented a fix to address the issue. Currently, we're actively monitoring our services and observing a decrease in errors.

April 17, 2024 7:15AM UTC
[Investigating] We've noticed a rise in errors across all our platform's applications, beginning at 06:45 am UTC today. We suspect this surge in errors is linked to an issue with one of our service components. As a result, clients may be encountering errors across multiple services on our platform. Our team is actively investigating the issue and working to resolve it promptly.
Upgrade on internal network services for marketing email campaigns componentPlanned Maintenance

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on internal network services for marketing email campaigns component to improve performance and stability, as well as applying necessary upgrades to enhance overall system functionality. During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.


Components

Marketing email campaigns


Locations

Global


Schedule

April 17, 2024 2:30AM - April 17, 2024 3:30AM UTC


April 17, 2024 3:30AM UTC
[Update] Scheduled maintenance is complete.

April 17, 2024 2:30AM UTC
[Update] Scheduled maintenance is starting.