All Systems Operational

Updated a few seconds ago

Web Apps

Operational

API

Operational

SMTP

Operational

Outbound Emails Delivery

Operational

Outbound SMS Delivery

Operational

Marketing email campaigns

Operational

Redirection Links

Operational

Inbound Events Tracking

Operational

Outbound Webhooks Processing

Operational

Account & Billing

Operational

Marketing automation

Operational

Landing pages

Operational

Inbox

Operational

CRM

Operational

Contact Import Service

Operational

WebEngage

Operational

Facebook Ads

Operational

Frontends

Operational

Integrations

Operational

WhatsApp Campaigns

Operational

Conversations

Operational

Meetings

Operational

History (Last 5 days)

Delay in Outbound Email DeliveryService Disruption

Incident Status

Service Disruption


Components

API, SMTP, Outbound Emails Delivery, Marketing email campaigns


Locations

Global



April 22, 2024 10:15AM UTC
[Resolved] All emails have been successfully processed. For those that experienced delays, end users may observe a latency of up to 30 minutes. New emails are now being processed promptly, without any delay. We apologise for any inconvenience this may have caused.

April 22, 2024 10:07AM UTC
[Monitoring] We identified an issue with one of our infrastructure components that led to the delay. The component has been removed, and we are currently monitoring it. Further information will be provided in the subsequent updates.

April 22, 2024 10:00AM UTC
[Investigating] The incident has affected all clients. Outbound Email delivery is experiencing delays across all platforms, with an expected latency of 30 minutes. The relevant teams are actively investigating and working to minimize the impact.
Landing Pages not accessibleService Disruption

Incident Status

Service Disruption


Components

Landing pages


Locations

Global



April 22, 2024 8:47AM UTC
[Resolved] We experienced a DNS misconfiguration on our end, resulting in inaccessible URLs. Users could create landing pages but couldn't access them. The misconfiguration has been rectified, and everything is functioning as expected now. We apologize for any inconvenience this may have caused.

April 22, 2024 8:40AM UTC
[Investigating] The issue is impacting all clients who is using Landing Pages. Users are encountering an "ERR_SSL_VERSION_OR_CIPHER_MISMATCH" error message when attempting to access the URLs generated after creating landing pages. It's important to clarify that while the creation of landing pages is still feasible, the issue lies specifically with accessing the URLs. We have currently engaged the relevant teams to thoroughly investigate and resolve this issue. Updates regarding progress will be shared in the next communication.
Upgrade on internal network services for Outbound Emails Delivery component Planned Maintenance

Description

We would like to inform you about an upcoming maintenance activity aimed at enhancing the reliability and stability of our systems. This includes upgrading on internal network services for Outbound Emails Delivery component to improve performance and stability, as well as applying necessary upgrades to enhance overall system functionality. During this maintenance, we want to reassure you that there will be no disruption, with no service downtime and no impact on email communication. We recognize the significance of these services to your daily operations and have taken precautions for a smooth and efficient maintenance process, closely monitoring the systems and implementing proactive measures. If you have any concerns or questions, please feel free to contact our support team. We appreciate your cooperation and understanding as we work to improve our systems and provide you with the best possible service. Thank you for your continued trust in our services.


Components

Outbound Emails Delivery


Locations

Global


Schedule

April 18, 2024 2:30AM - April 18, 2024 3:30AM UTC


April 18, 2024 3:30AM UTC
[Update] Scheduled maintenance is complete.

April 18, 2024 2:30AM UTC
[Update] Scheduled maintenance is starting.